Who is the training for?
Employees who want to explore ways to resolve conflicts starting from the conflict between two people and reaching the internal conflicts in the organization
1. Develop collaboration and communication skills to help avoid and resolve conflicts
2. You will understand how conflicts are generated and what is the optimal level of conflict for it to generate progress and avoid losses.
3. You will learn how to respond effectively to the emotional content of the conflict
4. Understand the conflict at work from the perspective of the system it engages
5. You learn to mediate conflicts at the personal and team level as a third party